COVID-19 ProtocolsOakland, CA
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the California Dental Association (CDA), the U.S. Centers for Disease Control and Prevention (CDC), our local public health department and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- When you arrive call or text from your car and wait till we ask you to come in. So we can keep the waiting room and common areas safer.
- We will ask you to use hand sanitizer when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You may see that our waiting room will no longer offer magazines, TV remote, coffee and tea, etc. , since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for physical distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
- Always wear a mask entering the office and once in the treatment room it can be removed.
- We may not be able to see you for a drop-in appointments for multiple reasons.
We will be calling patients to finish any incomplete treatment. It is important to resist non essential conversation and not stand at the front desk. We will try to set almost all appointments by phone instead of face to face. If you have an upcoming appointment please call the office after June 8th to see if we have had to adjust your scheduled appointment. The first week of June we are open but to will be very busy so please call us the second week of June.
We are in the office starting June 1st during normal business hours Monday thru Thurs 9 to 5:30. We are working to schedule a convenient and safe time for you to come in for your regular check-up and cleaning or treatment.
We apologize for any inconvenience, look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 510-420-1717 after June 8th. For information on our services visit our website at www.OaklandSmiles.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
The Oakland Smiles Team and Curtis Perry DDS
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